Support
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Gusto Raffinato is made by RIGHELLO S.r.l.. There are two apps: Gusto Raffinato, for restaurant guests, and GR Sala, for the staff of restaurants that use Gusto Raffinato.
Contact us
For any problem or question write to [email protected]. We answer in Italian and English. If you are writing about a problem with an app, tell us which app you use and what you were doing.
The Gusto Raffinato app
How do I book a table?
You can book at venues that use Gusto Raffinato. Open the venue's page, choose day, time and party size, add a note if needed (for example an allergy) and send the request.
My reservation is “pending”: what does it mean?
It means the venue has received the request but has not confirmed it yet. The venue sees it on its iPad and confirms or declines it: if you have notifications on we let you know as soon as it answers, otherwise you will see it in the app. If the time is getting close and you have no answer, call the venue.
How do loyalty cards work?
Each venue that uses Gusto Raffinato can have its own card. Stamps come from what you are served at the table: show the waiter your personal code (QR) in the app. The venue decides the rules and rewards.
Can I add the card to Apple Wallet?
Yes, if you want: add it from the app. The pass updates itself when you get new stamps. You can remove it from Wallet at any time.
How do I turn notifications on or off?
In iOS Settings: Settings → Notifications → Gusto Raffinato. We use them only for service messages (reservations confirmed or declined, loyalty cards), never for advertising.
Why does the app ask for my location?
Only if you tap “use my location” when choosing your town, to find nearby venues. You can always pick the town yourself. Details in the privacy policy.
How do I delete my account?
In the app: Profile → Delete account (in the Italian interface: Profilo → Elimina account). You can also do it without the app: see Delete your account.
The GR Sala app (for restaurants)
I run a restaurant: how do I link the iPad?
Install GR Sala on the iPad and enter the room code (or scan the QR code) the Gusto Raffinato team gives you. Then each person signs in with their own PIN. If you are not a customer yet, request a demo (page in Italian) or write to us.
I lost the restaurant's phone: what should I do?
The manager can unlink the device from the restaurant's iPad, so it can no longer sign in. If you can't, write to [email protected] and we will unlink it.
How do I add or remove a staff member?
The restaurant manager does it from the iPad, in the Staff section (“Personale”): names and PINs are created and removed there.